Privacy policy - REALEYES München

Privacy policy

Privacy policy

Thank you for your interest in REALEYES. The Privacy Policy is a very important issue for our company and our CEO. REALEYES is committed to protecting and respecting your privacy, being transparent about the personal information we hold and giving you control over how it is used. This Privacy Policy sets out the type of personal information we collect about you, why we collect it and how we use it. It also provides you with information about your rights and who to contact if you have any questions or queries.

1. Notice about personal data
Our website stores some personal or even personalized data relating to users. The law defines such data as information about the personal and factual circumstances of a specific or identifiable natural person (§ 3 Paragraph 1 Federal Data Protection Law (BDSG)). Examples of this type of information include name, address, e-mail or telephone number, used browser, the date and time of your visit and any information which helps us control and fend off any critical attacks towards our information technology systems.

The prevailing legal view is that a user’s personal data also includes their IP address, which is passed on to every computer by a provider on an individual basis. Information, which cannot be used to identify you individually (anonymized data), is not considered to be personal data, for example the basic description of your age or gender without reference to you as an individual.

2. Storage of personalized data by our website
Our website automatically stores general information, which are not used for purposes of personalization. The webserver and statistics programs we use routinely store, for example:

– browser type / version
– operating system used
– the page you previously visited (referrer URL)
– host name of the computer being used for access (IP address)
– time of the server request

The information is stored solely for technical purposes to administer our website. It is not passed on to any third parties.

3. Use of cookies
Various pages use so-called “cookies” (small files containing configuration data) to optimize the appearance of our website for visitors and to allow the user to use certain functions. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure.
Most default browser settings will accept cookies automatically. Users are able to deactivate the storage of cookies or can set up their browser to delete cookies once the current internet session is closed.

4. Data storage of information you provide
Whenever you visit our website, information about you is also collated actively, for example whenever you enter information into our contact form. This information is only used to provide you with information requested from you directly. Your personal information will not be passed to any third parties.

We will process the data provided during registration only based on your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

5. Protection of minors
Persons under the age of 18 should not disclose any personal information without the permission of their parents or a person with parental authority. The operator will not request any personal information from children and young people. Such information is not collected intentionally and is also not passed on to any third parties.

6. Links to the websites of other providers
This website includes links to the websites of other providers. The operator has no influence over the compliance of these websites with data protection legislation. The linked sites were checked for potential legal infringements when the link was created. No illegal content was found at that time. Links of this nature will be removed immediately as soon as we become aware of any legal infringements.

7. Your rights
Data Protection law provides you with rights to the personal information we hold about you. These rights are:

The right to access your personal information

You are entitled to access your personal information we hold. This means you can request a copy of the personal information held by us. Usually there is no charge for dealing with your request, but for any medical reports and similar, or for any additional copies however we will charge a reasonable fee for administrative costs. We will usually provide your information in writing. We will inform you what sort of personal data, if any, we hold about you, if you make a written request.
Please direct your request by post or e-mail to:

REALEYES Dres. Hans-Peter Buchmann, Socrates Dimitriou Zottos
REALEYES Augenklinik Theresienhöhe GmbH
Dres. Buchmann & Dimitriou GbR

Theresienhöhe 12
80339 München
Telefon: 089 – 24 88 74 30
Telefax: 089 – 24 88 74 318

The right to erasure

In certain circumstances you have the right to ask us to erase your personal information, for example when the personal information is no longer necessary in relation to the purposes for which it was collected or where you have withdrawn your consent. However, we may not fulfil such a request if there are legal or regulatory obligations that mean we cannot erase your personal information or where it is necessary to continue eye care services or treatment.

The right to lodge a complaint

You have a right to make a complaint with the Information Commissioner’s Office (ICO) at any time in circumstances where you consider your personal information has been used by us in a way that does not comply with data protection law. Please find further information at the end of this document.

8. Website analysis using Google Analytics
This website uses Google Analytics, a web analysis service from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as “Google”). Google Analytics uses cookies to enable your use of our website to be analyzed. The information generated about your use of this website is sent to a Google server in the USA and stored there.

Please note that Google Analytics ensures that IP addresses are collected anonymously (so-called IP masking) and to prevent direct identification of any individual user.
Google will use this information to evaluate the website, to collate reports about activities for our website and to provide further services connected to your use of the website and the internet.

Please also note that Google may pass this information on to third parties where appropriate, where this is permitted by law or where third parties process this information on Google’s behalf. Google will under no circumstances link your IP address with other information held by Google.

Browser plugin
You may prevent the installation of the Google Analytics cookies by changing your browser software’s settings; please note that doing this may prevent you from accessing the full functionality of our website.

The future gathering and storage of data by Google Analytics can be prevented at any time using a browser plugin from Google (download from:

Objecting to the collection of data
Additionally, you can also prevent Google Analytics from gathering information about you by clicking the following link:
deactivate Google Analytics

An opt-out cookie will be created, which will prevent your data from being gathered whenever you visit this website in the future.

You can find further information about Google Analytics here:

9. Google AdWords Conversion Tracking
AdWords Conversion Tracking is an analysis service provided by Google. A cookie is automatically activated whenever a user clicks on an advert displayed by Google. This cookie will only be valid for 30 days. This cookie allows the website’s operator to generate conversion statistics, so that the number of visitors can be recorded. These cookies do not include any personalized data and so cannot be used for the purposes of identification. The user may deactivate the storage of cookies in the browser settings for his device, which will block AdWords Conversion Tracking.

10. Use of the Retargeting / Remarketing Function from Google Inc.
This website uses retargeting / remarketing technologies to display personalized, targeted advertising on other websites to the website user, which matches their interests. Cookie technology and an analysis of previous user behavior are used when selecting adverts to be displayed. Personalized information is not stored. In addition, no user profiles will be linked with any of the user’s personalized information. The user can install a plug-in to deactivate the use of cookies by Google permanently: (

11. Use of Facebook Retargeting
In addition, retargeting tags from the Facebook social network may be updated in this website, which allow remarketing tags to create a link between the user’s browser and the Facebook server. These allow Facebook to gather information about the user’s IP. This can then be matched to a specific Facebook account. The information this generates may be used by Facebook Ads to provide targeted advertising.
The user may block tracking by Facebook here:

The tracking with the Facebook pixel is enabled.

12. Further links

This data protection declaration only applies to our website and its subpages. This declaration does not extend to other providers, even if links to them can be found on our website. We recommend that you read the data protection guidelines carefully for every website, which collects personalized data, whenever you use a link to leave our website.

13. Data Protection Officer

DeltaMed Süd GmbH & Co.KG
Untere Gasse 9
71642 Ludwigsburg
Telefon: 07141 – 974 57-0
Telefax: 07141 – 974 57-14